O'Reels Privacy Policy

At O'Reels Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, use the O'Reels app, or otherwise interact with our services. By choosing to register with O'Reels, create an account, or complete an O'Reels login, you confirm that you have read and understood how we handle your data. O'Reels is operated by Betable Limited, registered in England, company number 07080629, with our registered office at Suite 2.01, Colony Jactin House, Hood Street, Manchester, England, M4 6WX. We operate under a licence issued by the Gambling Commission of Great Britain, licence number 23328.

Information We Collect

We collect personal data at various stages of your relationship with us, including when you complete O'Reels register steps, verify your identity, make an O'Reels deposit, request an O'Reels withdrawal, or contact our support team. The categories of information we gather include:

• We collect identification details such as your full name, date of birth, residential address and contact information
• We record account credentials used for your O'Reels casino login, including username and encrypted password data
• We gather financial and payment information necessary to process deposits and withdrawals, including card details, e-wallet identifiers and bank account information where applicable
• We track your gaming activity across our O'Reels slots, live casino, and table games to maintain accurate records and detect irregular patterns
• We collect technical data such as your IP address, device type, browser information and geolocation data to verify your access is from a Permitted Jurisdiction
• We store communications you send us via live chat, email or our contact form
• We record your interactions with promotional offers, including any O'Reels bonus code or O'Reels promo code you apply to your account

Information Collected Automatically

When you browse our site or use the O'Reels casino app, we automatically collect certain technical information through cookies and similar tracking technologies. This helps us understand how our services are used, improve performance, and detect potential fraud or account misuse. Our separate Cookie Policy provides further detail on the specific technologies we use.

How We Use Your Information

We use the data we collect for a number of legitimate business and legal purposes, including to operate your account, process transactions, and comply with our regulatory obligations under our Gambling Commission licence. Specifically, we use your information to:

• We verify your age and identity to confirm you are eligible to hold an account with us and are resident in a Permitted Jurisdiction
• We process your O'Reels deposit and O'Reels withdrawal requests securely and efficiently
• We assess eligibility for offers such as our welcome bonus, O'Reels no deposit bonus promotions, O'Reels free spins, and our Monthly Rewards loyalty programme
• We monitor gaming patterns to support responsible gambling tools and identify signs of harm
• We communicate with you regarding account activity, security alerts, and customer service enquiries
• We send you marketing communications about new promotions where you have provided consent, and you may opt out at any time
• We detect, investigate and prevent fraud, money laundering and other prohibited activity, including multi-accounting and location circumvention
• We comply with legal and regulatory requirements, including reporting obligations to the Gambling Commission and other relevant authorities

Legal Basis for Processing

We process your personal data under several legal bases recognised by UK data protection law, including performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. Where we rely on consent, for example for certain marketing communications, you may withdraw that consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services and meet our legal obligations. This includes:

• Payment providers who process transactions made using Visa, Mastercard, Trustly, PayPal, Apple Pay, Google Pay and MuchBetter
• Our software platform provider, Grace Media (Gibraltar) Limited, which powers the technical infrastructure behind our services under licence number 57869
• Game providers such as Pragmatic Play, Relax Gaming, Play'n GO, Blueprint Gaming and other studios featured across our O'Reels slots and O'Reels live casino sections, who may receive limited gameplay data to operate games correctly
• Identity verification and fraud prevention agencies to confirm your eligibility and protect our platform
• Regulatory bodies, including the Gambling Commission, and dispute resolution providers such as IBAS where required
• Other operators within the Betable network, since a self-exclusion or time-out applied at one casino in the network applies across all associated sites
• Law enforcement or government authorities where we are legally obliged to disclose information

International Data Transfers

Where your data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to maintain a level of data protection consistent with UK data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by our regulatory obligations, typically several years following account closure, in order to meet anti-money laundering, tax and dispute-resolution requirements. Once retention is no longer necessary, we securely delete or anonymise your data.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption of sensitive information, secure servers, restricted internal access, and regular security reviews. While we work hard to protect your data, no method of transmission over the internet is entirely secure, and we encourage you to keep your O'Reels casino login credentials confidential.

Your Rights

Under UK data protection law, you have a number of rights regarding your personal data. These include the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain types of processing, including direct marketing
• Request a copy of your data in a portable format
• Lodge a complaint with the Information Commissioner's Office if you believe we have not handled your data appropriately

To exercise any of these rights, you can contact us using the details provided below. We aim to respond promptly and, where required, within statutory time limits.

Marketing Preferences

We may send you information about new promotions, our O'Reels casino bonus offers, or updates related to the O'Reels app via email, SMS or push notification, where you have consented to receive such communications. You can update your preferences or unsubscribe at any time through your account settings or by contacting our support team.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from someone under 18, we will take immediate steps to delete that information and close the associated account.

Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and support essential account functions across both our website and the O'Reels casino app. For more detailed information, please refer to our separate Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have any concerns regarding your O'Reels register details, deposits, or withdrawals, our support team is available 24/7 via live chat or by email at support@oreels.com. We are committed to addressing your enquiries promptly and transparently.